Frequently Asked Questions

Here are the answers to a few questions we’re frequently asked. For information on business matters, please refer to the Investor Relations portion of this website.

Retail

You can check the balance of your physical or electronic gift card anytime online at http://www.crackerbarrel.com/gift-cards. Physical gift card balances can also be checked by calling the number on the back of your card or asking a cashier or server to check your balance for you when visiting Cracker Barrel Old Country Store® locations.

A plastic card may be purchased online and used at any Cracker Barrel location. A digital gift card is sent electronically to an email address that the sender requests when placing an order, but works the same as our plastic version.

Contact Guest Relations to cancel the order. It may take up to one week to receive credit to your account.

The same quality and tradition of some of our favorite food products and retail merchandise available in our stores is now ready for delivery to your family and friends. Please visit our Online Store. You can also purchase Gift Cards online for that “hard-to-shop-for” friend. At the present time, we do not offer a mail order catalog for Country Store purchases. To purchase additional items not for sale in our Online Store, visit the Cracker Barrel Old Country Store location nearest you. Please visit our Store Directory page for a list of store locations.

Merchandise refunds are gladly given within 90 days of purchase when merchandise is accompanied by the original receipt. After 90 days an exchange or merchandise return card will be issued for the current selling price for returns with an original receipt. For returns without a receipt, an exchange or merchandise return card will be issued at the current selling price. When returning merchandise paid for by personal check, allow 10 business days from date of purchase for a refund; within 10 business days or less of the original receipt purchase, an exchange or merchandise return card will be issued.

If you are not able to find the item in our online store, please check with your local store for assistance. Our Guest Relations Department is not able to fill any orders that are marked at 40% off the original price or greater.

Purchase a Books-on-Audio title at full retail price at any of our 645 locations, listen to it, and return it to any of our locations for a full credit less a $3.49 per week exchange fee (plus tax where applicable). Book prices range from $9.99 to $48.00 (plus tax where applicable) based on the number of cassette tapes or CDs (or size of the book). If you are not able to return it to a location you may mail it back to Guest Relations at P.O. Box 787, Lebanon, TN 37087.

Restaurant

Several quality food products available in our stores can be shipped to your home. The products include, Country Ham, Spiral Sliced Country Ham Sampler, Sugar Cured Whole Turkey, Sugar Cured Ham, Smokehouse Pancake Breakfast, Meat Lovers Breakfast, Weekend Breakfast, Country Breakfast Sampler, and Deluxe Breakfast Sampler. Call (800) 813-8087 to order by telephone or click here to order online.

Hours may vary between locations so please check the hours on your local store page. Find a location.

All stores close at 2:00 p.m. on December 24th and remain closed through December 25th. Stores open on December 26th for regular business hours.

At Cracker Barrel Old Country Store we want to make sure guests get the hottest, freshest biscuits and corn muffins we can serve up. And when possible, we want to avoid waste by only serving bread to folks who want the biscuits or corn muffins. As a result, we ask our guests what type of bread they want – biscuits or corn muffins, and we serve the bread with our guests' meals. As competitive as our business has become, every chance to reduce waste helps hold prices down.

If you do have a preference of having your bread before your meal, just let your server know and fresh, hot biscuits and corn muffins will be right out to you.

For nutrition information for all of your favorite meals, view our Nutrition Guide.

Whether you’re craving a traditional breakfast, homestyle favorite, fresh salad, or a lighter classic, we like to think there’s something for everyone at Cracker Barrel. Knowing that some of our guests may have specific dietary needs, we’ve crafted a variety of Wholesome Fixin’s® and Tasty Alternatives to make sure that everyone at the table can enjoy a delicious meal that’s right for them.

Wholesome Fixin's®
Homestyle Meals with a Lighter Twist®

When you’re here, we hope you find a menu full of a variety of meals fit for whatever mood you’re in. If you’re looking for lighter fare but hate to sacrifice flavor, we’d like to introduce you to our Wholesome Fixin’s. They’re the same homestyle meals you know us for but lower in calories. But Wholesome Fixin’s isn’t about what we took out of your favorite dishes. What makes them so remarkable is what we put in–fresh, from-the-earth ingredients, spice blends full of flavor, and true, natural taste–all at portions sizes made to satisfy. These meals make choosing lighter fare an easy, and fulfilling, choice. It’s Cracker Barrel’s tradition of taste served up in dishes that are better for you, and better every day.

See our Wholesome Fixin’s Breakfast and Lunch & Dinner menus. 

Tasty Alternatives 

When you’re in the mood for lighter Cracker Barrel favorites, remember that our Tasty Alternatives can be substituted for no extra charge. Some of our favorite Tasty Alternatives include subbing Egg Whites for two eggs or two slices of Multigrain Toast instead of biscuits.

Grandma never gave away her prize recipes, and neither do we! But we do appreciate your interest.

In an effort to provide food and merchandise of the highest quality and value for the money to everyone, Cracker Barrel Old Country Store does not offer discounts or coupons to our guests.

Yes, our Country Coach Service offers several benefits to tour groups. We have a toll free number for advance planning, plenty of motor coach parking, and several other benefits. For more information, visit our Tour Group Program.

Corporate

Our Home Office mailing address is P. O. Box 787, Lebanon, Tennessee 37088-0787. Our physical address is 305 Hartmann Drive, Lebanon, Tennessee 37087. Our phone number is (800) 333-9566. Our representatives are available Monday-Friday from 8:00 a.m. to 5:00 p.m. Central Time.

All Cracker Barrel Old Country Store locations are company-owned and operated. We do not franchise any of these stores.

As of today, there are 645 locations in 44 states. Visit our Store Directory for more information.

For information regarding the corporate and financial side of Cracker Barrel, please visit the Investor Relations portion of this website.

Careers

There are many career opportunities at Cracker Barrel, including corporate, restaurant/retail management, and hourly positions. Browse our job openings at http://www.crackerbarrel.com/careers.

Student Research

At Cracker Barrel Old Country Store, we’re grateful to students who select Cracker Barrel for their research projects. We get daily requests for research assistance and general information. While we regret that we cannot respond to every request, we do hope the following information is helpful. The best place to start is our Newsroom page. It includes our company history, news releases, recent awards, and fun facts. We have also provided answers to the frequently asked questions we receive. We believe the answers provide some insight into our philosophy, our business, our management style, and our commitment to pleasing people.

We get interview requests every day from students, but we simply don’t have the resources to address every question. We hope this section will address the questions you have. Again, thanks for considering Cracker Barrel for your research project. We hope you’ll find this section helpful.

Cracker Barrel is a place to be experienced, not just a place to eat. At no other restaurant will you find home-style comfort foods, unique gifts, nostalgic décor, rocking chairs on the front porch, a fireplace in the dining room, and friendly service. Over the years, these elements have created an emotional connection with our guests. They see Cracker Barrel as a trustworthy business and we take that level of trust very seriously.

The above-mentioned elements are only part of what makes Cracker Barrel different. The most important element is our people. Our employees recognize that we’re in the people business, and that our success depends on the relentless repetition of providing a great experience for every guest, during every visit. We strive to treat our guests as family. We want each Cracker Barrel to have a warm, inviting atmosphere that our guests see as their "home away from home."

Cracker Barrel has become a leader in casual and family dining segments by focusing on two key areas: consistency and Pleasing People®. When guests visit a Cracker Barrel, they expect consistency, especially in the food we serve. To that end, we’re committed to quality. Much of our food is made from scratch daily with fresh ingredients. That’s harder to do and it costs more sometimes, but we think it’s worth it. Stop by any location and you’ll notice we are dedicated to treating all people with courtesy and respect. We have worked very hard to build a reputation that our guests can trust. We appreciate that trust and work daily to strengthen the connection our guests have with Cracker Barrel. Pleasing People® is our mission statement, pure and simple. Our employees are the reason why our company continues to earn awards and recognition in the restaurant industry. For 19 consecutive years, Cracker Barrel was voted the "Best Family Dining Restaurant" in the annual Restaurants & Institutions magazine Choice in Chains consumers’ poll. Cracker Barrel has also received steady recognition from Destinations magazine and the Good Sam Club.

We are proud that at Cracker Barrel, our mission is Pleasing People. More than a statement, Pleasing People® is the foundation of our value system and the single most important objective we strive for each day. Our success ultimately depends on our store employees providing excellent food, friendly service and quality merchandise in a warm and inviting atmosphere – all on a daily basis. Pleasing People is all about mutual respect. Our value system is grounded on the principles of integrity, quality, and people. Integrity guides our actions as we serve our four constituencies: employees, guests, vendors, and shareholders. Our employees are the lifeblood of Cracker Barrel. Without these dedicated people, Cracker Barrel would be just a collection of buildings and land. Quality people are the difference between great companies and good companies. To continue to be successful, we recognize, reward, and appreciate this precious resource.

Years ago, Cracker Barrel locations were open 24 hours a day, 7 days a week. At each location, one manager was responsible for the operation of the entire store; from building relationships with guests and making sure the food was properly prepared, to the hiring and training of employees and ordering of raw materials and retail products. As the company grew, we hired more managers and developed our training programs to reflect what our guests had grown to expect from us – a home-cooked meal served by friendly employees. Maintaining that experience throughout our over 600 locations requires a commitment to consistency and relentless repetition. To this day, our training and management development programs stress the importance of delivering the experience that people expect when they come into Cracker Barrel.

We believe the answer to becoming a better company lies in the daily commitment of delivering a quality experience to every guest who comes into contact with Cracker Barrel. We focus on friendly service throughout the building. Friendliness creates an atmosphere of respect and appreciation. Managers who appreciate and respect their employees will see positive interactions in the dining room. Those employees will naturally share that appreciation and goodwill with our guests. It all goes back to mutual respect. Cracker Barrel also recognizes the responsibility to train and develop employees. We value our employees and provide them with opportunities to advance within the company, offering continuous rewards-based training, including bilingual training, for all hourly positions. Our goal is not only to hire, train, and retain exceptional employees, but to enable them to become leaders within the organization. We have a well-defined program to hire, train, and develop managers.

Cracker Barrel built a loyal following by becoming known as a "home away from home" for travelers. Beginning with our first store in Lebanon, Tennessee, we have tried to build a business that’s convenient and trustworthy. Since most of our restaurant and retail stores are situated along the interstates, we believe outdoor advertising is very effective in reaching consumers. Travelers appreciate seeing our billboards along the interstates because it signals that some good country cooking is coming up at the next exit. With more than 1,400 billboards in 42 states, Cracker Barrel is one of the top five outdoor advertisers in the country. Again with convenience in mind, Cracker Barrel provides complimentary locator maps at all of our locations. These maps help our loyal guests plan their stops to coincide with Cracker Barrel locations. This service is also available on our website in our Travel section. Cracker Barrel is taking an active role in the digital format. In addition to developing this website to provide an engaging experience that is equivalent to the in-store guest experience, we are interacting with our guests on Facebook and other forms of social media.

Cracker Barrel also relies on word-of-mouth advertising to introduce people to our home-style food and friendly service. In the mid-1970s, our founder, Dan Evins, encouraged a manager to call people from the local phone book and invite them in for a complimentary home-cooked meal. As you can imagine, the manager endured a lot of skepticism from folks who thought the invitation was a prank phone call. Two weeks later, business picked up. All over town, people were talking about the new restaurant near the interstate and the manager who was calling people to invite them over for dinner. These invitations were the genesis of our Country Ladies and Gentlemen program. These Cracker Barrel ambassadors visited with people and invited them to our restaurant for some old-fashioned hospitality. Herschel McCartney, Dan Evins’ uncle, was Cracker Barrel’s first Country Gentleman. Always known to have a smile on his face, Uncle Herschel was respected and admired for his commitment to treating people with courtesy and respect.

Cracker Barrel is a highly differentiated concept that’s difficult to list in a particular restaurant category. Cracker Barrel has several components that are unique when compared to other casual dining restaurants. First, Cracker Barrel offers a complex menu for breakfast, lunch, and dinner. Most of the other casual dining concepts do not serve breakfast. Cracker Barrel offers the unique retail store that separates us from most other restaurant companies. Unlike most other casual dining concepts, Cracker Barrel does not serve alcohol. Cracker Barrel guests expect quality food, friendly service, and clean facilities no matter which location they visit. Each location represents the brand and each employee plays a role in providing a quality experience. We greet more than 600,000 guests per day and serve more than 230 million meals a year. Every guest interaction either strengthens or weakens the brand. Our actions today determine who will visit us tomorrow.

Every Cracker Barrel location needs a team of managers and employees to ensure operations run smoothly. Each unit generates an average 4.2 million dollars in restaurant and retail sales each year. To maintain the high level of quality and service that our guests expect, Cracker Barrel utilizes this team of managers to oversee operations through three day parts: breakfast, lunch, and dinner. Each store’s management team consists of a General Manager, several Associate Managers, and the Retail Manager. Managers receive extensive training regarding the Cracker Barrel culture and the company’s commitment to Pleasing People®. In every store, the management team receives assistance from Employee Training Coordinators (ETCs) who are responsible for the orientation and training of hourly employees. Cracker Barrel believes its PAR (Personal Achievement Responsibility) program is important for providing excellent guest service. Maybe you have noticed the gold stars on the aprons of our hourly employees. Each star represents a PAR level that the employee has achieved. The PAR program prepares hourly employees to be leaders within the organization. There are four PAR levels for each skill position. Each level teaches elements that are critical to an employee’s development and understanding of the Cracker Barrel culture. In addition to introducing skill sets necessary for a particular position, PAR training focuses on teamwork, relationship building, and partnership. Hourly employees even learn how to read a store’s profit/loss statement so they understand the company’s business strategy and the effect they can have on that strategy.

Cracker Barrel welcomes and appreciates diversity – in our customers, our vendors, and in our employees. We believe that by treating everyone with courtesy and respect and by offering a quality experience, we will continue to build loyalty throughout our organization. Cracker Barrel prohibits discrimination and harassment. Our policies and procedures clearly outline how this behavior has no place in our company. Our commitment is clearly detailed in hiring, orientation, and training materials, and those policies are instilled and reinforced through repeated training and communications. In addition, we have systems in place to encourage guests and employees to report any concerns about service or the workplace environment. Both guests and employees can be assured that we will take their claim seriously, investigate it fully, and reach a conclusion. When necessary, we take prompt remedial action to correct the behavior that’s seen as unprofessional and disrespectful. Our company’s Equal Employment Opportunity Statement clearly states that all employment opportunities are open to all qualified applicants solely on the basis of their experience, aptitude, and abilities.

Tour Groups

This would not be an actual reservation as we seat first come first serve; however, we can provide the store advanced notification of your visit, and this will allow the store to have more staff available to ensure you and our other patrons have the most pleasurable experience possible. Visit the Tour Groups page.

Currently we do not offer set menus or set prices for large groups. Select a location to access our full menu.

We currently offer group gift cards that can be activated for any amount. You can purchase a single gift card to cover the entire meal or individual gift cards so folks can order and pay as they choose. For more information, please visit our Corporate/Bulk Sales. Visit the Gift Card page.

Discounts are available on purchases of more than $1,000.00. For more information please visit our Corporate/Bulk Sales. Visit the Gift Card page.

Yes, when accompanied by a group of 15 or more, the driver and guide’s meals are free. For more information visit our Tour Groups page. Visit the Tour Groups page

Most stores can accommodate motor coach parking. Check with each individual location for details. Find a Cracker Barrel

No, we do not have one room designated for large groups. Your party may have to split up into groups of 4 or more in order to get you back on the road quickly.

Celebrations

The meal serves up to 10 people. Should you have leftovers, we have included homestyle recipe ideas in the instruction booklet provided or available here: Heating Instructions and Leftover Recipes.

This celebratory meal is cold upon pickup and will be ready from your oven to table in 2 hours or less. Refer to our instruction booklet for a guide to timing tips.

Your meal comes with all the fixin’s:

  • Oven-Roasted Turkey Breast
  • Cornbread Dressing
  • Turkey Gravy
  • Cranberry Relish
  • Choice of 3 Country Sides (Each serves up to 10). Choose from Country Green Beans, Fried Apples, Hashbrown Casserole, Macaroni & Cheese, Mashed Potatoes, Sweet Potato Casserole*, Whole Baby Carrots, or Whole Kernel Corn.
  • Sweet Yeast Rolls
  • Pumpkin Pie & Pecan Pie
  • Gallon of Iced Tea (Sweet or Unsweetened)

*Sweet Potato Casserole contains pecans.

You can conveniently order online at any time day or night, or contact your local Cracker Barrel to speak with one of our employees.

Our Heat n’ Serve Holiday Family Meal To-Go is available while supplies last, so we encourage ordering as soon as possible.

Our Heat n' Serve Holiday Family Meal To-Go is available for pickup 11/21-11/23. You can schedule a pickup time that is convenient for you.  Items should be refrigerated until you are ready to heat n’ serve.